I can't seem to see where to increase my plan. There is an option to downgrade but not one to upgrade.
Cam Slater
2 weeks ago
13
sa
@sal71522 weeks ago
Hey Cam,
Thanks for reaching out. So you are currently on the pro plan which means you have all the features available. Is there something specifically you were looking for? Typically plans get upgraded as MRR goes up. Sal
Cam Slater2 weeks ago
The sync process seems stalled, and i checked the plans, which is showing I'm over, but there is nothing else showing so thought it was related to the plan upgrade. Anyway... it's going around and around in circles for weeks now.
sa
@sal7152last week
Hey Cam, that should not be happening. We will fix this ASAP.
sa
@sal7152last week
Also my apologies for the delay in getting back to you.
sa
@sal7152last week
Hey Cam - following up that we are still looking into why you are having this issue. Will get back to you once it's resolved.
Cam Slaterlast week
Heh... it's a strange one then... thanks for keeping me updated.
sa
@sal7152last week
Hi Cam everything should be working now with your account. Please let me know if you need anything else
Cam Slaterlast week
Thank, I'll check on it as it continues to sync
Cam Slater4 days ago
I still don't think the sync is working. Just grinding away,and no data is showing.
sa
@sal71524 days ago
Ok might be easier to send a screenshot. My email is sal@churndog.com if you want to send it there.
Also I assume you are using Stripe as your payment gateway right ?
sa
@sal71523 days ago
Hi Cam I have confirmed your account is not up and running.
Cam Slater3 days ago
looks like it may be working now
sa
@sal71523 days ago
Great. I am glad to hear. Please reach out if you have any new issues.
Would also appreciate any feedback after you have used the product. We want to make sure ChurnDog meets all your needs including adding features.
