I can't seem to see where to increase my plan. There is an option to downgrade but not one to upgrade.
Cam Slater
Oct 14, 2025
13
sa
@sal7152Oct 14, 2025
Hey Cam,
Thanks for reaching out. So you are currently on the pro plan which means you have all the features available. Is there something specifically you were looking for? Typically plans get upgraded as MRR goes up. Sal
Cam SlaterOct 16, 2025
The sync process seems stalled, and i checked the plans, which is showing I'm over, but there is nothing else showing so thought it was related to the plan upgrade. Anyway... it's going around and around in circles for weeks now.
sa
@sal7152Oct 20, 2025
Hey Cam, that should not be happening. We will fix this ASAP.
sa
@sal7152Oct 20, 2025
Also my apologies for the delay in getting back to you.
sa
@sal7152Oct 22, 2025
Hey Cam - following up that we are still looking into why you are having this issue. Will get back to you once it's resolved.
Cam SlaterOct 22, 2025
Heh... it's a strange one then... thanks for keeping me updated.
sa
@sal7152Oct 23, 2025
Hi Cam everything should be working now with your account. Please let me know if you need anything else
Cam SlaterOct 23, 2025
Thank, I'll check on it as it continues to sync
Cam SlaterOct 27, 2025
I still don't think the sync is working. Just grinding away,and no data is showing.
sa
@sal7152Oct 27, 2025
Ok might be easier to send a screenshot. My email is sal@churndog.com if you want to send it there.
Also I assume you are using Stripe as your payment gateway right ?
sa
@sal7152Oct 27, 2025
Hi Cam I have confirmed your account is not up and running.
Cam SlaterOct 28, 2025
looks like it may be working now
sa
@sal7152Oct 28, 2025
Great. I am glad to hear. Please reach out if you have any new issues.
Would also appreciate any feedback after you have used the product. We want to make sure ChurnDog meets all your needs including adding features.
